Hampton Valley Gardens

Privacy Policy

Our contact details

Name:Hampton Valley Gardens Ltd.

Phone Number: 07900286563

E-mail: hamptonvalleygardens@gmail.com

We currently collect and process the following information:

Names, addresses, email addresses and phone numbers;

The personal information we process is provided to us directly by you for one of the following reasons:

To arrange a consultation;
To provide an estimation/quotation;
To deliver a service.

We use the information that you have given us in order to:

To process orders that you have submitted to us;
To provide you with services;
To comply with any contractual obligations we may have with you;
To enable us to review, develop and improve our services;
To provide customer care, including responding to your requests if you contact us with a query;
To administer accounts, process payments and keep track of billing and payments;
To detect fraud and to make sure what you have told us is correct
To notify you about changes to our services;
To inform you of service and price changes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at hamptonvalleygardens@gmail.com

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored.

We keep your personal information as described above for the duration of the period you are a customer of the Company. Due to the nature of the services we offer and the relationship we have with our customers, we will assume that you are still a customer until you tell us that you no longer want to be considered a customer.

If you let us know that you no longer want to be considered a customer, we will delete all electronic data and hard copy information that we hold. We shall retain any project data that is required to safeguard our contractual obligations following the completion of any project.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hamptonvalleygardens@gmail.com or 07900286563 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hamptonvalleygardens@gmail.com or 07900286563

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF